Qatar Airways Launches customer-centric 24/7 Social Media Support

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Getting in touch with Qatar Airways’ Customer Service team has been made even easier today thanks to the launch of a brand new dedicated 24/7 Twitter channel.

Although the online support function already exists within the world’s most popular digital airline’s channels, by introducing a dedicated 24/7 bilingual service, Qatar Airways’ passengers will now be provided with an even more customised online support service in keeping with the award-winning airline’s premium customer service proposition.

Using the dedicated support handle of @QRsupport, passengers can raise their enquiries and receive replies 24-hours-a-day, seven-days-a-week in English and Arabic from the airline’s highly responsive Customer Service team, ensuring Qatar Airways’ passengers can continue to contact the airline as quickly and simply as possible.

The airline has taken full advantage of the world’s most popular social media channels to improve its loyal passengers’ customer service experience, and has continued to expand its reach to ensure consistent customer engagement across numerous platforms.

Engagement with the airline is widely available in key markets in multiple languages including English, Arabic, Chinese and Russian, etc via Twitter, Facebook, YouTube, Instagram, Linkedin, Pinterest, Snapchat, Google+, Tumblr, Weibo in China and VKontakte in Russia.

Qatar Airways has a combined social media audience of more than 16 million followers around the world.

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